Service & Support

Especially designed for your rugged handheld device

If there is need of service or support on your handheld device, please do not hesitate to contact our service & support department at: support@handheldgroup.com Our authorised and trained service and support team will do their utmost to help you with your product.

All our products are covered by a 12 month* limited warranty. To find out more about extended warranty, please see the MaxCare Service Plan.

*The warranty will commence from the day that Handheld ships out the unit/units.

Software Support

For all software related issues, please contact our Software Support Centre at support@handheldgroup.com. Our online RMA ticket system will automatically create a ticket when receiving your email.

You can also create and keep track of the status on your ticket by entering the following address: support.handheldgroup.com